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Ages 3–6preschool readiness
7 daysCurriculum free trial
Browser-basedno download required
1 business daytypical support response
Since 2012trusted early learning
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Frequently asked questions

Helpful answers before you contact support.

These are the questions families and teams most often need while getting started, learning, or managing an account.

How do I create an account?

Select Start Free Trial and complete the guided signup flow. You’ll enter your email, add learner details, choose a plan, and complete enrollment before entering the curriculum.

What ages is Miss Humblebee’s Academy designed for?

The ready-to-use curriculum is designed for children Ages 3–6, from preschool and Pre-K through kindergarten readiness and early kindergarten skills.

What is the Daily 5 routine?

It is a flexible five-part readiness path across words and stories, numbers and patterns, science and curiosity, creativity and movement, and feelings, focus, and routines.

How many child profiles are included?

The current Individual Curriculum plan includes one profile, while the current Family plan includes up to three. Review the Pricing page for the latest plan details.

Is there a free trial?

Current Curriculum plans include a 7-day free trial. The signup flow shows the selected plan and post-trial amount before checkout is completed.

How do I cancel?

Open Manage Subscriptions while signed in and follow the cancellation steps. Review the confirmation for the date your access ends.

Which devices can I use?

Use a desktop, laptop, iPad, Android tablet, or another supported device with a current version of Chrome, Firefox, Safari, or Edge.

What should I include in a support request?

Include the account email, device, browser version, page or lesson name, a clear description, and a screenshot when possible. Never send your password or full payment-card details.

Still need help?

Send the details once. We’ll help you find the right next step.

For the fastest reply, include your account email, audience or organization, device and browser, the page or lesson involved, and a screenshot when possible. Never send your password or full payment-card information.

Email supportsupport@misshumblebee.com
Support hoursMonday–Friday • 8:00 AM–6:00 PM ET
Typical responseWithin 1 business dayOpen form